We understand how concerned you are during this Coronavirus pandemic about the safety and health of your child. We are as well. We are taking every measure possible to ensure that our patients and staff will be coming into an environment that minimizes potential exposure. First and foremost, if you believe your child may have had an exposure, has shortness of breath, a cough, or high fever, please call us first. Having said that, please recognize that we are not a testing site and we may have to refer you to another location that provides testing.
If your child has respiratory symptoms and we feel like we should see them in our office, our protocol has changed. We do not accept walk-ins – every patient must have a pre-scheduled appointment to be seen. When you call to schedule an appointment for a sick child, you will speak with a nurse, who will assess your child’s symptoms and determine what type of appointment is necessary. If symptoms warrant a visit to our office, your appointment will be scheduled. We will complete your registration over the phone, and you’ll be advised to call us when you arrive in the parking lot You will wait in your vehicle until a private room is ready. You will then be contacted by text and the nurse will meet you in the waiting room and escort you to your room promptly. Each room will be sanitized in between patient visits to minimize risk of exposure. When your appointment is completed, you will drop off your checkout paperwork and schedule any necessary follow-up appointments.
Effective March 20, 2020, we will start seeing patients at 9:00 a.m. Our switchboard will open at 8:00 a.m. for your convenience. You MUST call prior to being seen in our office.
Please be aware that as pediatricians we believe the health and wellbeing of your children, particularly those children less than 3 years of age, is of paramount importance. For this reason, we will continue to schedule well child appointments as deemed necessary. The vaccine schedule for older children allows more flexibility, but for those under age 3, administering vaccines according to the recommended schedule is critically important to your child’s health, and we will continue to offer those services.
As we navigate through this evolving pandemic, we also are expanding our ability to offer services through telemedicine. This is available if you have a smartphone or computer with a camera. When talking to the nurse about your child’s symptoms, you may be asked if you would like your child seen this way. Please understand that there are some illnesses that require face to face assessment, but where possible, we will try to take care of your child’s needs through this method of treatment.
We at Hopkins Pediatrics appreciate the trust you place in us every day, and we are doing all we can to provide high quality care for your children. We are all in this together, and as the needs of the community change, we’ll do our best to meet those needs.